How To Troubleshoot Wi-Tribe Philippines Slow Connection

MANILA, Philippines – If you have landed into this page then I am sure you are experiencing slow Internet connection problem or “slow Internet browsing” when using Wi-Tribe Philippines Internet connection. Well, you’re not the only one who have that kind of dilemma, or should I say we’re not the only people experiencing it.  I am a new Wi-Tribe 4G Internet post-paid subscriber and subscribed with their Plan 998 that promises a speed “up-to” 2Mbps. Unfortunately, the only time that I experienced that “fast and reliable” 4G Internet connection was when they demoed their unit at our house for two days. After 2 days, when Wi-Tribe activated my 2Mbps subscription plan that’s when everything went upside down. Within a week after the activation, I already made a couple of tech-support calls with them because of the sluggish Internet connection I am experiencing.

For two weeks since my Wi-Tribe Philippines post-paid subscription, I can say that I am really not satisfied with the service that I am getting with the aforementioned wireless Internet connection. But I wanted to share with you some of the “possible” fixes when you are experiencing slow Internet connection or browsing.  Instead of you wasting your time calling their support team discussing your problem.  To tell you the truth, each support from Wi-Tribe is only using a set of cheat sheet of recommendations when they are troubleshooting your connection. So, these troubleshooting tips are something that you can do-it-yourself before you call the marines.  I am using Wi-Tribe Philippines’ Motorola 4G modem, if you are using a different type you could still use some of the troubleshooting guide here otherwise you can start calling Wi-Tribe support.

Check your cables connection

This is one of the most basic troubleshooting step which some of us neglects.  Check your cables are firmly connected like the power cables should be properly plugged into the power outlet and on your Motorola modem. Another one is the UTP cable should be properly connected into your modem and LAN card. Note that there are 2 ports at the back of your modem – VOIP port and the data port. Ensure that you are using the correct port.

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CPE Lights Indicator

The CPE lights pertains to those blue lights in your Motorola 4G modem.  It can also help you to troubleshoot your modem.  Here are some of the recommendations from Wi-Tribe’s “Modem Basic Troubleshooting Guide”.

Note of those CPE lights which indicates that you need to return your Motorola 4G modem back to their office for replacement or repair.

Now the following steps are a little bit advance from those

Check Your LAN and TCP/IP Configuration

Well, not everything can be blamed with your Internet service provider. You should also be checking your own computer configuration. Especially, if you are going to use your modem from one computer into another.

Since with Wi-Tribe Philippines, we are using a shared-Internet connection then like any other Internet service providers then our TCP/IP configuration should be set to “Obtain an IP address automatically” and “Obtain DNS server address automatically”.  We should not be using static IP address because shared-Internet connectivity usually uses DHCP configuration for their subscribers unless specified.

Now if the aforementioned troubleshooting above didn’t do any good for you. Then we might have to reset your modem and there are two ways to do it.

Why do I need to reset my Motorola 4G modem?

As I’ve mentioned, we’re using a shared-Internet connection and not only that your Internet speed connection depends on where are you located – how far are you from Wi-Tribe’s wireless core switch/antenna. It is possible that Wi-Tribe’s wireless Internet visibility is either poor from where you are OR you are currently hooked in a different antenna which is too far from your location. So, we need to reset your Motorola 4G modem to get that chance to get back to the nearest switch/antenna from your location.

Hard Reset

This is done by pushing that small “Reset” button that can be found at the rear part of your Motorola 4G modem while your modem is still powered and connected into your computer (refer to the image above to locate the reset button). You should push and hold that Reset button for at least 5-10 seconds. When you let go of the button, you will notice that your modem’s CPE lights will initiate again. Once, everything is back to normal then check again your Internet speed connection;

Soft Reset

You can only do this when your computer is connected into your Wi-Tribe Motorola 4G modem. You need to ensure first that your modem is powered up and your computer detects it. Open a browser and in the URL address bar, type this address: http://192.168.15.1 and when asked for password it is by default Motorola. Click the Personalize drop-down arrow and look for the “Restore Factory Settings”, tick the check box and hit Apply.  You will notice that your Motorola 4G modem will initiate.  Then check your Internet connection again.

Now, if resetting your modem still didn’t solve your Internet speed connection then we need to seek assistance now from Wi-Tribe Technical team. But before you do that, you need to gather some information from your modem by using the same link - http://192.168.15.1. These are the values of your RSSI, CINR, and BS ID.

Hopefully I was able to help you with troubleshooting your Wi-Tribe Internet connection.  If you are interested on how does Wi-Tribe Plan 998 2Mbps works for me then you can check my 5-day Wi-Tribe Internet speed test.

Tags: 4G, Internet Speed, Philippines, Wi-Tribe, Wireless